01
Customer information
Maintain KYC-aligned customer information within the insurance administration workflow.
Business Solutions · Product brochure
ICMS
Insurance & Claims Management
Connect customer, policy, and claims operations
ICMS brings customer information, policy administration, claims intake and tracking, and financial processing into a unified operating view. It includes document control, compliance reporting, and performance analytics to support coordinated insurance and claims administration.
Connected capabilities
What ICMS covers
02
Policy administration
Coordinate policy issuance and renewals alongside customer and claims information.
03
Claims coordination
Manage claims intake, validation, and tracking as connected operational activities.
04
Financial processing
Support collections and disbursements within the agreed insurance and claims process.
05
Documents and compliance
Bring document control and compliance reporting into the administrative workflow.
06
Performance analytics
Review claims and agent analytics to support operational and management discussions.
Operations and implementation
Connect policies and claims
Coordinate customer, policy and claims information with defined responsibilities and reporting.
A typical operating journey
REGISTER
Customer information and KYC requirements
ADMINISTER
Policy issuance and renewals
PROCESS
Claims intake, validation and tracking
REVIEW
Financial, compliance and analytics review
Illustrative workflow. Final sequence follows the agreed scope.
Business benefits
Connected records
Support coordinated access to customer, policy, claims, and document information.
Claims visibility
Help teams review claim progress and coordinate work across the process.
Operational insight
Support management review through claims, agent, and compliance reporting.
Integration and deployment
Plan information flows across customer, policy, claims and financial processes. Agree interfaces, data migration and document handling during solution design.
Select browser-based access and cloud or on-premise deployment around your architecture, security and support requirements.
The iThink approach
Assess
Policy, claims, financial and reporting processes.
Design
Workflows, responsibilities, data and interfaces.
CONFIGURE AND VALIDATE
Agreed policy and claims scenarios.
DEPLOY AND SUPPORT
User preparation, cutover and support responsibilities.
Discuss your insurance operations
Let us review customer, policy and claims processes to define your implementation and reporting priorities.